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Understanding Business Process Outsourcing

Business Process Outsourcing, also known as BPO, is a service that enables companies to outsource certain business functions externally. There are various types of BPO services out there, along with many providers across the globe. The most common types of outsourcing companies do involves customer support and human resources. Other functions can include IT, technical support, document processing, and most contact centre related services.

With so many providers out there, it can be hard for companies to decide which one best suits their needs. At Haakeng, we offer a wide array of services and customised solutions that are designed to work around your business, not ours. What makes us unique is that we just don’t take over your outsourced need; we create partnerships and work with you to understand what you need, what your goals are, and how we can achieve those together.

The Haakeng Difference

Haakeng is not just any provider out there. We are emerging leaders of the BPO field and we are changing the industry through our own internal developments.

We don’t sell our clients their services; we design our clients services based on what they need to reach their potential. Customer service and quality delivery are our key drivers in the workforce. We are not always the best fit for potential clients, but we are the best provider for those organisations that value quality, world class delivery, and exceptional solutions for their business needs.

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